📦 Shipping Policy
Delivery Timeframe
All orders ship within 3–5 business days from the date of purchase. Business days are Monday through Friday, excluding federal holidays.
Carriers
We ship via USPS and UPS. Carrier selection is based on availability and delivery location.
Tracking
All orders include tracking. Once your order ships, a tracking number will be sent to the email address provided at checkout.
Shipping Rates
United States — Free shipping on all domestic orders.
International — Shipping fees apply and will be calculated based on destination. Contact us before ordering for an international shipping quote.
Service Area
- All 50 US states including Alaska and Hawaii
- International orders available — contact us first at [email protected]
Important Notes
- Orders are not processed on weekends or holidays
- Delivery times are estimates and not guaranteed
- EZ vSeeBox is not responsible for delays caused by the carrier
- Ensure your shipping address is accurate — we cannot redirect packages once shipped
🛡️ Warranty Policy
Coverage Period
1 Year Limited Warranty
All vSeeBox devices purchased through EZ vSeeBox are covered by a 1-year limited warranty from the date of purchase.
What Is Covered
Covered
- Internal hardware defects not caused by the user
- Dead-on-arrival (DOA) units
- Factory defects affecting normal device operation
What Is Not Covered
Not Covered
- Physical damage (drops, cracks, broken ports)
- Water or liquid damage
- Damage caused by misuse, unauthorized modifications, or improper setup
- Normal wear and tear
- Accessories (remote, cables, power adapter)
How to File a Warranty Claim
If you believe your device is defective, follow these steps:
- Step 1 — Email [email protected] with your order details and a description of the issue
- Step 2 — We will follow up via email and work to confirm the defect
- Step 3 — Once the defect is confirmed, we coordinate with our reseller to process a replacement
- Step 4 — A replacement unit will be sent to you
Note: Warranty claims are subject to verification. EZ vSeeBox reserves the right to request photos or additional information to confirm the defect before processing a replacement.